FAQ's

How Long Does It Take For An Order To Arrive?

Once shipped, your order will arrive within 7 to 14 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

How Do I Track My Package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk hereto ask any question anytime.

What are your shipping charges?

Shipping is FREE for all our products unless is specified in the product description. On FREE promotional items, shipping starts at $7.95 as we are shipping from our different warehouses overseas.

Is my private information secured by your website?

Absolutely yes! We use SSL security to ensure all our customer's private information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Does Ziluxtrends provide a quality guarantee for all the products being sold?

Absolutely Yes! We provide a quality guarantee to all our products, if you do not like the product or find damages to the product, contact us immediately!

We will do our possible best to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!

Do you offer a refund if I don't like the product?

Absolutely Yes! We offer a full refund on your order if you don’t like the product. Simply visit our Refund policy page for complete details.

If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!